First Lesson Orientation -Dawn
First Lesson Orientation -Dawn
Evaluation for new riders or beginners. Help us know how to help you.
Service Description
Due to the complexity of our program and our ever growing waitlist, we want your first experience to be built around your introduction to the farm and getting a sense of your experience and comfort. Dawn will transfer all riders to Hannah that need her level of skill, both instructors work closely together, as openings become available. To be in groups or moved into subscription pricing, an evaluation lesson is required. This first visit is about 30 percent riding, while the rest is going over safety . All clients with specialty needs, trauma informed coaching, ptsd and other issues who need a more experienced instructor are welcome to book their evaluation with Hannah at a higher rate, when openings are available.
Cancellation Policy
1. Refunds & Payments • Refunds are not possible in most situations. • A valid card must be kept on file. • Clients with routine late payments or declined cards may be removed from the program. 2. Lesson Scheduling • Lessons cannot be booked on the same day. Even if the system allows it, we won’t receive notice in time. • Payment holds your place but doesn’t guarantee a weekly lesson. If you cancel, rescheduling may not be possible, and your lesson may be forfeited. 3. Cancellations & Rescheduling • You may cancel or reschedule up to 24 hours in advance but not more than one month ahead. • After one reschedule per month, additional makeups or reschedules are at the instructor’s discretion. • Missed lessons do not roll over to the next month, and makeups are subject to availability. 4. Attendance & Availability • Students are expected to maintain good attendance. • Missing more than one lesson per month routinely or canceling within 24 hours for a private lesson results in no makeup or refund, except in emergencies at the instructor’s discretion. • Group lessons offer more flexibility for reschedules than private lessons, as income is shared. 5. Holidays & Weather Breaks • Rates are based on a 42-week calendar, accounting for holidays and breaks. • Some months will naturally have fewer lessons due to weather or holidays. Breaks are announced at least 5 weeks in advance. 6. Communication & Updates • Updates on available openings will be posted on our Facebook page, website/App group, and barn bulletin board. • It’s the student’s responsibility to check these sources and their email for updates. 7. Emergencies & Instructor Discretion • Emergency situations are handled at the instructor’s discretion. • Full policies are provided in a welcome letter upon enrollment. By participating in our program, you acknowledge and agree to these policies. If you have any questions, please ask before signing up.
Contact Details
3207 Alton Darby Creek Rd, Hilliard, OH 43026, USA