Cancellation Policy

1. Refunds & Payments • Refunds are not possible in most situations. • A valid card must be kept on file. • Clients with routine late payments or declined cards may be removed from the program. 2. Lesson Scheduling • Lessons cannot be booked on the same day. Even if the system allows it, we won’t receive notice in time. • Payment holds your place but doesn’t guarantee a weekly lesson. If you cancel, rescheduling may not be possible, and your lesson may be forfeited. 3. Cancellations & Rescheduling • You may cancel or reschedule up to 24 hours in advance but not more than one month ahead. • After one reschedule per month, additional makeups or reschedules are at the instructor’s discretion. • Missed lessons do not roll over to the next month, and makeups are subject to availability. 4. Attendance & Availability • Students are expected to maintain good attendance. • Missing more than one lesson per month routinely or canceling within 24 hours for a private lesson results in no makeup or refund, except in emergencies at the instructor’s discretion. • Group lessons offer more flexibility for reschedules than private lessons, as income is shared. 5. Holidays & Weather Breaks • Rates are based on a 42-week calendar, accounting for holidays and breaks. • Some months will naturally have fewer lessons due to weather or holidays. Breaks are announced at least 5 weeks in advance. 6. Communication & Updates • Updates on available openings will be posted on our Facebook page, website/App group, and barn bulletin board. • It’s the student’s responsibility to check these sources and their email for updates. 7. Emergencies & Instructor Discretion • Emergency situations are handled at the instructor’s discretion. • Full policies are provided in a welcome letter upon enrollment. By participating in our program, you acknowledge and agree to these policies. If you have any questions, please ask before signing up.

Contact Details

• 3207 Alton Darby Creek Rd, Hilliard, OH 43026, USA